> ## Documentation Index
> Fetch the complete documentation index at: https://help-onechatai.telavi.com.ph/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrate TelaviOneChatAI with Extraaedge CRM

> This page contains the stepwise tutorial for integrating TelaviOneChatAI with Extraaedge CRM.

## Overview

This guide walks you through connecting TelaviOneChatAI with Extraaedge CRM in 5 steps — from logging in and finding your credentials, to mapping parameters and testing your first lead.

***

## Step 1: Access the Extraaedge Integration in TelaviOneChatAI

1. Log in to your TelaviOneChatAI account.
2. Select the bot you want to integrate and click on the **"Integrate"** tab.
3. Go to the **"All Integrations"** tab.
4. Find **Extraaedge CRM** by scrolling the list or searching **"Extraaedge"** in the search bar.
5. Click the **"Connect"** button.
6. You will be prompted to enter:
   * **Authorization Token**
   * **Source**

Both are obtained from Extraaedge (see Step 2).

***

## Step 2: Get Your Authorization Token and Source from Extraaedge

1. Visit [extraaedge.com](http://extraaedge.com) and request a demo setup by submitting your details.
2. Extraaedge will email you the demo setup details including your **Authorization Token** and **Source** for the integration.

***

## Step 3: Connect Extraaedge to TelaviOneChatAI

1. Enter the **Authorization Token** and **Source** in TelaviOneChatAI.
2. Click **"Connect"**.
3. If entered correctly, you will see: **"Integrated Successfully."**

***

## Step 4: Map Parameters

1. Map the **Extraaedge fields** to the corresponding questions in your TelaviOneChatAI chatbot flow.
2. Use the **"+ Add Parameters"** button to add more field mappings.

**Example:** Map the question *"Please provide your name?"* to Extraaedge's **Name** field. This ensures the user's response is sent to the correct field in Extraaedge.

<Info>
  Questions are auto-fetched from your bot's chat flow. Make sure your chat flow is configured before setting up mappings.
</Info>

3. Once all fields are mapped correctly, you will see: **"Mapping Successfully."**
4. The Extraaedge integration will show as **"Installed"** in the integrations list.

***

## Step 5: Test Your Integration

Create a dummy lead on your bot. The lead should appear in both your TelaviOneChatAI dashboard and your Extraaedge account.

***

## Troubleshooting

If the dummy lead is not appearing in Extraaedge, check the following:

* **Wrong Authorization Details** — Verify that the Authorization Token and Source are entered correctly.
* **Wrong Mapping Setup** — Ensure all mandatory Extraaedge fields are mapped to the correct TelaviOneChatAI questions.
* **Subscription** — Integrations are only available on paid plans. Verify your current subscription.

***

<Tip>
  If you are still unable to move forward, write to us at [mailto:support@telavi.com.ph](mailto:mailto:support@telavi.com.ph). We will respond within 48 business hours.
</Tip>