> ## Documentation Index
> Fetch the complete documentation index at: https://help-onechatai.telavi.com.ph/llms.txt
> Use this file to discover all available pages before exploring further.

> This Page contains the information about configuring WA Templates.

# WhatsApp Template Setup

### To setup your WhatsApp Templates

1. Navigate to your WhatsApp Bot.

2. Click on **WhatsApp Automation**.

3. Select **Templates**.

4. You will get an option to select pre-defined Templates. You can either select from **Chatflow Template** or **Message Templates**.

***

#### **CHATFLOW TEMPLATE**

5. When you hover your mouse on any template, you will get the option to preview or use the template.

<img src="https://mintcdn.com/telavi/qdFp_Vr-37qglD8t/images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-1.png?fit=max&auto=format&n=qdFp_Vr-37qglD8t&q=85&s=de9ee43d567a4e1eead9ed600c1a1ade" alt="38 Whatsapp Template Setup  TelaviOneChatAI Resource Centr 1 Pn" width="1866" height="1080" data-path="images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-1.png" />

6. While previewing, you can click on **"Use Template"** to directly use it in your chatflow.

<img src="https://mintcdn.com/telavi/qdFp_Vr-37qglD8t/images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-2.png?fit=max&auto=format&n=qdFp_Vr-37qglD8t&q=85&s=fa16066b9302bd1dc177f7815e32704f" alt="38 Whatsapp Template Setup  TelaviOneChatAI Resource Centr 2 Pn" width="1866" height="1080" data-path="images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-2.png" />

7. Once you click **"Use Template"**, your chatflow template will be ready to use and edit inside **"Edit Your Chat Flow"**. You can customize it according to your requirements.

<img src="https://mintcdn.com/telavi/qdFp_Vr-37qglD8t/images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-3.png?fit=max&auto=format&n=qdFp_Vr-37qglD8t&q=85&s=039b4fdeba853246759fe97db411e3c7" alt="38 Whatsapp Template Setup  TelaviOneChatAI Resource Centr 3 Pn" width="1866" height="1080" data-path="images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-3.png" />

***

#### **MESSAGE TEMPLATE**

8. Click on **Message Templates** to select a pre-defined template from the **"Templates Gallery"**, or create and customize your own template by selecting **"Your Templates"**.

9. When you hover on any pre-defined template, you can either preview it first or directly click **"Use Template"**.

<img src="https://mintcdn.com/telavi/qdFp_Vr-37qglD8t/images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-4.png?fit=max&auto=format&n=qdFp_Vr-37qglD8t&q=85&s=3fe444ef5d2f4d5862035242cf04f83e" alt="38 Whatsapp Template Setup  TelaviOneChatAI Resource Centr 4 Pn" width="1866" height="1080" data-path="images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-4.png" />

***

### **With Regular Template**

10. You can create a new template in the **"Your Templates"** section by selecting **"Create Template"**.

11. Under **Create Templates**, enter a name/title and category for your template, and select a language. You can also select a type for your template from the dropdown.

<img src="https://mintcdn.com/telavi/qdFp_Vr-37qglD8t/images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-5.png?fit=max&auto=format&n=qdFp_Vr-37qglD8t&q=85&s=672e3eee19cbbd4514b3b412a96acd10" alt="38 Whatsapp Template Setup  TelaviOneChatAI Resource Centr 5 Pn" width="1866" height="1080" data-path="images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-5.png" />

12. To configure your template, select a format for the header from the dropdown and enter the header text you want to display to your customer. Alternatively, you can select a media file to share — it can be an image, video, or document.

<img src="https://mintcdn.com/telavi/qdFp_Vr-37qglD8t/images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-6.png?fit=max&auto=format&n=qdFp_Vr-37qglD8t&q=85&s=253f1a048f7654ae19c49b137f95bbb8" alt="38 Whatsapp Template Setup  TelaviOneChatAI Resource Centr 6 Pn" width="1866" height="1080" data-path="images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-6.png" />

13. Enter the content for your template inside the **Body** box. You can use variables in the body and configure them later.

<img src="https://mintcdn.com/telavi/qdFp_Vr-37qglD8t/images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-7.png?fit=max&auto=format&n=qdFp_Vr-37qglD8t&q=85&s=35a3ec2806ee699856f414c66364779d" alt="38 Whatsapp Template Setup  TelaviOneChatAI Resource Centr 7 Pn" width="1866" height="1080" data-path="images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-7.png" />

14. Enter the content for the **Footer** that will be displayed in your template.

15. You can also add **Buttons** to your template. After selecting the button type from the dropdown, configure them as required.

16. Click **"Save as Draft"** if you want to make changes later, or click **"Submit for Approval"** once you are done creating the template.

17. In **"Manage Templates"**, your template will be visible. It will get approved by WhatsApp once submitted for approval.

18. Under **Actions**, you have options to copy the template ID, delete the template, and select a flow for the buttons inside the template.

19. Similarly, you can configure flows for your template replies using the buttons added to it.

***

### **With Carousel Template**

20. When you select **"Carousel"** as the Template Type, you will get the following options:

21. **Bubble Text** — Add text for the template and include variables.

22. **Carousel Setup** — Set up cards, configure their media, and add CTA buttons.

<img src="https://mintcdn.com/telavi/qdFp_Vr-37qglD8t/images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-10.png?fit=max&auto=format&n=qdFp_Vr-37qglD8t&q=85&s=d7077c5306f2d96f4a047c179c2bc87b" alt="38 Whatsapp Template Setup  TelaviOneChatAI Resource Centr 10 Pn" width="1866" height="1080" data-path="images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-10.png" />

23. Inside **"Bubble Text"**, enter your text and click **"Add Variable"** to insert a variable.

<img src="https://mintcdn.com/telavi/qdFp_Vr-37qglD8t/images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-11.png?fit=max&auto=format&n=qdFp_Vr-37qglD8t&q=85&s=a6ddc8f871aeb72c5eb1f4f6b701bb06" alt="38 Whatsapp Template Setup  TelaviOneChatAI Resource Centr 12 Pn" width="1866" height="1080" data-path="images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-11.png" />

24. Inside **"Carousel Setup"**, select a button type — either **"Call to Action"** or **"Quick Reply"** — and fill in the required details accordingly.

25. Create a card for your carousel. Add an image and a description.

26. Add a clickable button below the card.

<Note>
  You can add up to 10 cards for your carousel.
</Note>

<img src="https://mintcdn.com/telavi/qdFp_Vr-37qglD8t/images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-12.png?fit=max&auto=format&n=qdFp_Vr-37qglD8t&q=85&s=bae140fee526177bc27c68ecbcd7709b" alt="38 Whatsapp Template Setup  TelaviOneChatAI Resource Centr 12 Pn" width="1866" height="1080" data-path="images/how-TelaviOneChatAI-works/whatsapp-template-setup/38.whatsapp_template_setup__TelaviOneChatAI_resource_centr-12.png" />

27. Click **"Save as Draft"** or **"Submit for Approval"**.

***

Done! You have created your WhatsApp Template. Now wait for it to be approved by Meta.
