> ## Documentation Index > Fetch the complete documentation index at: https://help-onechatai.telavi.com.ph/llms.txt > Use this file to discover all available pages before exploring further. # 🛠️ Common Errors & Troubleshooting > This section contains the most common errors and how you can troubleshoot them. When setting up a password, make sure it includes: * At least 8 characters — the more, the better * At least one uppercase letter * At least one numeric character * At least one special character, e.g., `! @ # ? ]` Failing to follow these guidelines may cause this issue. This may occur due to the following reasons: 1. You already have an account registered with this email on TelaviOneChatAI. 2. The email address entered is invalid or has been blocked. This is likely due to one of the following reasons: 1. The key you are using may be incorrect or contain an error — verify it with your provider. 2. Your key is already in use on another account. This is likely due to one of the following reasons: 1. The token you are using may be incorrect or contain an error. 2. Your token is already in use on another bot. This may occur due to the following reasons: 1. You have not granted all the required permissions. You must be an **admin** of the Facebook page to initiate the integration. 2. Another application or bot is already connected to your Facebook page. 3. Your Facebook Business page or account has been temporarily or permanently disabled. Your bot may not appear due to the following reasons: 1. You have exceeded your plan's message limit. 2. You have disabled your bot for the country, IP, region, or website you are trying to access. 3. There may be a typo in the script used to install the chat widget. 4. The script has not been placed in the correct location — it should be inside the `` tag. This may occur due to the following reasons: 1. Authentication credentials such as Auth Token or API key are incorrect or have expired — try reconnecting the CRM. 2. Your CRM account may not be functioning correctly. 3. Parameter fields may not be mapped correctly. This may occur due to the following reasons: 1. Authentication credentials such as Auth Token or API key are incorrect or have expired — try reconnecting the CRM. 2. Your CRM account may not be functioning correctly. 3. Parameter fields may not be mapped correctly. This may occur due to the following reasons: 1. Leads can be delayed by up to 15 minutes in some cases. 2. The visitor may not qualify as a lead based on your configuration. This may occur due to the following reasons: 1. Leads can be delayed by up to 15 minutes in some cases. 2. The visitor may not qualify as a lead based on your configuration. 3. You will not receive a notification until the chat session is closed via the **X** button, unless you have enabled the **"Send Incomplete Response"** option. Analytics updates at **24-hour intervals**, so the data displayed always reflects up to the previous day. Analytics does not currently count messages from Facebook, WhatsApp, or Telegram bots. There is a limit of 3 team members on the standard plan. If you need to add more, contact us at [mailto:support@telavi.com.ph](mailto:mailto:support@telavi.com.ph) to discuss options. Payment links are only valid for a limited time for security reasons. 1. Retry the payment by generating a new link from the payment gateway. 2. If money was deducted but the transaction failed, it typically returns within three business days. If not, contact us at [mailto:support@telavi.com.ph](mailto:mailto:support@telavi.com.ph). Configuration changes take up to **15 minutes** to reflect. If changes are still not visible, go to **Bot Settings → General** and click **"Invalidate Cache"**.