> ## Documentation Index
> Fetch the complete documentation index at: https://help-onechatai.telavi.com.ph/llms.txt
> Use this file to discover all available pages before exploring further.

# Profile, Team & Notifications FAQs

> This section contains FAQs related to the profile, team, and notification section.

<AccordionGroup>
  <Accordion title="How to change my email ID?">
    You cannot change your email address directly from the TelaviOneChatAI app once your account is created. To request an email address change, contact us at [mailto:support@telavi.com.ph](mailto:mailto:support@telavi.com.ph).
  </Accordion>

  <Accordion title="How to delete my TelaviOneChatAI account?">
    1. Log in to your TelaviOneChatAI account.
    2. Navigate to **My Account** and click on **Password** settings.
    3. Click the **Delete Account** button to permanently delete your account.
  </Accordion>

  <Accordion title="Do I receive notifications when a live chat request comes in?">
    Yes. Your notifications dashboard will receive a notification whenever a live chat request comes through. These notifications are visible to you and any agents you have added to your account.
  </Accordion>

  <Accordion title="What is a team and how do you add a team member?">
    A team in TelaviOneChatAI consists of people in your organization who handle live chat requests. You can give team members separate login credentials created within the Team module.

    To add a team member:

    1. Navigate to the **Team** tab.
    2. Click **Add Team Member**.
    3. Fill in the name, email, and password for the new member.
    4. Optionally, add their photograph and WhatsApp number.
  </Accordion>

  <Accordion title="How can a new team member log into TelaviOneChatAI?">
    A new team member can log in using the credentials assigned to them by the account owner. The main account owner has full access to these credentials and can update them at any time.

    To add a new team member:

    1. Navigate to the **Team** tab.
    2. Click **Add Team Member**.
    3. Fill in the name, email, and password. Optionally add a photograph and WhatsApp number.
    4. The new member can then log in to TelaviOneChatAI using their assigned email and password.
  </Accordion>
</AccordionGroup>