> ## Documentation Index
> Fetch the complete documentation index at: https://help-onechatai.telavi.com.ph/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription FAQs

> This section contains all FAQs related to the subscriptions and plans.

<AccordionGroup>
  <Accordion title="What happens when I cross the response limit?">
    Once you reach your plan's message limit, TelaviOneChatAI will continue working for a short buffer period. After that, you will be prompted to upgrade your plan. Until you upgrade, your bots will not be able to engage with customers or capture leads.
  </Accordion>

  <Accordion title="What is your refund policy?">
    Get in touch with our customer success team who is handling your account and they will guide you through the process.
  </Accordion>

  <Accordion title="Can I cancel my subscription?">
    Yes, you can cancel your subscription at any time from **Settings**.
  </Accordion>

  <Accordion title="What happens if I cancel my plan?">
    Your subscription will remain active until the end of the current billing cycle. Once cancelled, you will not be charged from the next billing cycle onwards.
  </Accordion>

  <Accordion title="What if I upgrade my plan mid-cycle?">
    If you upgrade during a billing cycle, the cost of your current plan will be deducted from the new plan price and you will only be charged the difference.
  </Accordion>

  <Accordion title="How can I get my invoice?">
    1. Log in to your TelaviOneChatAI account.
    2. Navigate to **Subscriptions** in the side navigation panel.
    3. Go to the **Invoices** tab to view all your invoices. You can also send them to your email.
  </Accordion>

  <Accordion title="Does TelaviOneChatAI store payment details?">
    No, TelaviOneChatAI uses a secure payment gateway and does not store any payment details. Your privacy and security are our priority.
  </Accordion>

  <Accordion title="What if my payment fails but money gets deducted?">
    If your payment did not complete successfully but money was deducted, contact us at [mailto:support@telavi.com.ph](mailto:mailto:support@telavi.com.ph) and your bank for further assistance. Typically, your bank will refund the deducted amount within three working days.
  </Accordion>

  <Accordion title="How do I make a payment?">
    You can pay via **Stripe** or **Razorpay** — both are secure, encrypted payment gateways.
  </Accordion>
</AccordionGroup>