> ## Documentation Index
> Fetch the complete documentation index at: https://help-onechatai.telavi.com.ph/llms.txt
> Use this file to discover all available pages before exploring further.

# Password

> This page contains information about managing your password and securing your account with Multi-Factor Authentication (MFA) in TelaviOneChatAI.

## Password

The Password section allows you to manage and update your account password securely from the **My Account** settings.

### Steps to Change Your Password

1. Log in to your TelaviOneChatAI account.
2. On the left-hand sidebar, scroll down and click **"More"** below the Help Center.
3. Click on **"My Account"**, which appears just above the Logout option.
4. Inside **My Account**, click on the **"Password"** tab.
5. Enter your **current password**, then your **new password**, then **confirm the new password**.
6. Click **"Update"** to save.

<Note>
  If you forget your current password, use the **"Forgot Password"** link on the login page to reset it.
</Note>

You will also find the option to **Delete Your Account** at the bottom of this page if you wish to permanently remove your profile.

***

## Multi-Factor Authentication (MFA)

Multi-Factor Authentication adds a second layer of security to your account. In addition to your password, you must provide a one-time verification code — either sent to your registered email or generated by an authenticator app.

### Benefits

* Prevents unauthorized access even if your password is leaked.
* Supports both email and authenticator app methods.
* Works seamlessly with Google and Facebook (OAuth) login flows.
* Includes recovery codes for emergency account access.

***

### How to Set Up MFA

1. Go to **More → My Account** from the left sidebar.
2. Navigate to the **"Security"** tab.
3. Locate the **"Multi-Factor Authentication"** dropdown and click to expand it.
4. Click **"Setup"** or **"Select MFA Method"** to begin.

Two authentication methods are available:

* **Email**
* **Authenticator App**

***

#### Method A: Email Verification

1. In the **"Choose Authentication Method"** popup, select **"Email"** and click **"Continue"**.
2. A verification code will be sent to your registered email. Retrieve and enter it on screen.
3. Click **"Verify"** to activate email MFA.

<Note>
  Once verified, you will receive a login code on your registered email every time you sign in.
</Note>

***

#### Method B: Authenticator App

1. In the **"Choose Authentication Method"** popup, select **"Authenticator App"** and click **"Continue"**.
2. Set up the app using one of two methods:
   * Scan the **QR code** shown on screen using your authenticator app.
   * Copy the **secret key** and manually enter it into your authenticator app.
3. Once the app shows a 6-digit code, enter it in the **"Verification Code"** field and click **"Verify"**.

<Info>
  Recommended apps: **Google Authenticator** or **Microsoft Authenticator**. Any TOTP-compatible app will also work.
</Info>

***

#### Saving Recovery Codes

After setup, a set of recovery codes will be displayed. Click **"Download"** to save them immediately.

<Warning>
  Recovery codes are shown **only once**. Once you leave this page, they cannot be retrieved again. Store them somewhere safe such as a password manager or encrypted file.
</Warning>

***

### Logging In with MFA Enabled

1. Enter your email and password (or log in via Google/Facebook) as usual.
2. You will be prompted to verify your identity via your active MFA method.
3. Enter the verification code and click **"Verify"** to proceed.

<Warning>
  You have **3 attempts** to enter the correct code. After 3 failed attempts, your account will be temporarily locked. Wait for the cooldown period before trying again.
</Warning>

**Using a Recovery Code:**

* On the verification screen, select the option to use a recovery code.
* Enter one of your saved recovery codes and click **"Verify"**.

<Note>
  Each recovery code can only be used **once** and is permanently invalidated after use.
</Note>

***

### Best Practices

* Download and store recovery codes immediately after setup.
* Ensure your device's clock is correctly synced if using an authenticator app.
* Set up MFA before sharing account access with team members.

***

## FAQs

<AccordionGroup>
  <Accordion title="Where can I find the password change option?">
    Go to **More → My Account → Password** tab from the left-hand sidebar.
  </Accordion>

  <Accordion title="What if I forget my current password?">
    Use the **"Forgot Password"** link on the login page to reset it.
  </Accordion>

  <Accordion title="Can I set up both email and authenticator app MFA at the same time?">
    Yes. During login, you will be able to choose which method to use for that session.
  </Accordion>

  <Accordion title="What happens if I lose access to my authenticator app?">
    Use one of your saved recovery codes to log in. After regaining access, go to **My Account → Security** to reconfigure your MFA method.
  </Accordion>

  <Accordion title="Can I disable MFA after it has been set up?">
    Yes. Go to **My Account → Security → Multi-Factor Authentication** and use the available options to disable or change your MFA method.
  </Accordion>

  <Accordion title="Does MFA apply when logging in via Google or Facebook?">
    Yes. MFA verification is required even when signing in through Google or Facebook OAuth.
  </Accordion>

  <Accordion title="Will I need to verify MFA on every login?">
    Yes. MFA verification is required for every new login session once enabled.
  </Accordion>

  <Accordion title="My authenticator app code is being rejected. What should I do?">
    Ensure your device's date, time, and timezone settings are correct and set to automatic. Authenticator apps generate time-based codes and a small clock mismatch can cause rejections.
  </Accordion>

  <Accordion title="What happens after 3 failed MFA attempts?">
    Your account is temporarily locked. Wait for the cooldown period to expire before attempting to log in again.
  </Accordion>
</AccordionGroup>

***

<Tip>
  If you still have questions, write to us at [mailto:support@telavi.com.ph](mailto:mailto:support@telavi.com.ph). We will respond within 48 business hours.
</Tip>