> ## Documentation Index
> Fetch the complete documentation index at: https://help-onechatai.telavi.com.ph/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom Status

> This page contains information about creating and managing custom statuses in TelaviOneChatAI.

## What are Custom Statuses?

The **Custom Status** section in TelaviOneChatAI allows you to define and manage your own chat statuses for better tracking and workflow alignment within the **Inbox**. These statuses serve as labels to help your team identify the state of a conversation — such as "Pending Response", "Escalated", or "Resolved" — based on your operational needs.

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## Benefits of Custom Status

* **Workflow Clarity** — Clearly define stages in a customer conversation lifecycle such as "Follow-Up Needed" or "Waiting for User".
* **Color Coding** — Assign a unique color to each status for immediate visual identification inside the Inbox.
* **Custom Typing** — Select the type of status — Open, Closed, or Pending — to fit your resolution flow.
* **Inbox Optimization** — Quickly filter and manage chats based on their assigned custom status.

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## Steps to Set Up Custom Status

1. Log in to your TelaviOneChatAI account.
2. From the left-hand sidebar, scroll down and click on **"More"**.
3. Click on **"Custom Status"** from the expanded menu.
4. You will see a table listing all existing statuses, including their **Name**, **Type**, **Color**, and **Action** buttons (Edit / Delete).
5. Use the **search bar** to quickly find a status by name.
6. To delete statuses, select one or multiple rows using the checkboxes, or use **"Select All"** to bulk delete.
7. To create a new status, click **"Create Status"** in the top-right corner.
8. In the modal that appears:
   * Enter the **Status Name**.
   * Select a **Color** to visually represent the status.
9. Click **"Create Status"** to save, or **"Discard"** to cancel.

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## FAQs

<AccordionGroup>
  <Accordion title="Where can I access the Custom Status section?">
    Go to **More → Custom Status** from the left-hand sidebar.
  </Accordion>

  <Accordion title="What are custom statuses used for?">
    They help categorize conversations in your Inbox based on your business-specific workflow stages.
  </Accordion>

  <Accordion title="Can I assign colors to statuses?">
    Yes, you can choose a color while creating each status for easy visual tracking.
  </Accordion>

  <Accordion title="What are the available status types?">
    You can choose from **Open**, **Closed**, or **Pending**, depending on how you want to classify the chat.
  </Accordion>

  <Accordion title="Can I delete multiple statuses at once?">
    Yes, use the select checkboxes or **Select All** to delete multiple statuses in bulk.
  </Accordion>

  <Accordion title="Can I edit an existing custom status?">
    Yes, click **Edit** under the **Actions** column next to the status you want to update.
  </Accordion>

  <Accordion title="Are these statuses visible in the Inbox?">
    Yes, custom statuses reflect in the Inbox, helping your team manage and filter conversations.
  </Accordion>
</AccordionGroup>

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<Tip>
  If you still have questions, write to us at [mailto:support@telavi.com.ph](mailto:mailto:support@telavi.com.ph). We will respond within 48 business hours.
</Tip>