> ## Documentation Index
> Fetch the complete documentation index at: https://help-onechatai.telavi.com.ph/llms.txt
> Use this file to discover all available pages before exploring further.

# Tags

> This page contains information about creating and managing tags in TelaviOneChatAI.

## What are Tags?

The **Tags** section in TelaviOneChatAI allows you to create and manage custom labels that help you organize and categorize conversations within the **Inbox**. Tags provide a flexible way to mark and track chats based on status, priority, customer type, support category, or any custom logic that suits your business workflows.

***

## Benefits of Tags

* **Better Chat Organization** — Group conversations based on relevance or context to manage your inbox more efficiently.
* **Quick Filtering** — Instantly search and filter chats by tags for faster response and resolution.
* **Custom Classification** — Tailor tags to match your internal workflows, such as "High Priority", "Lead", "Issue", etc.
* **Bulk Actions** — Apply or delete multiple tags at once to save time on admin tasks.

***

## How to Create and Manage Tags

1. Log in to your TelaviOneChatAI account.

2. From the left-hand sidebar, scroll down and click on **"More"**, then click on **"Tags"**.

3. You will see a table listing all your existing tags, including:
   * A **Select** column to choose one or more tags.
   * The **Tag Name** column showing the tag label.
   * The **Actions** column with **Edit** and **Delete** options.

4. Click **"Create Tag"** in the top-right corner. A modal will appear where you can:
   * Enter the **Tag Name**.
   * Click **"Create Tag"** to save, or **"Discard"** to cancel.

5. **Search Tags** — Use the search bar at the top to quickly find a tag by name.

6. **Bulk Delete Tags** — Use the checkboxes in the Select column to choose multiple tags and delete them all at once using the **Select All** option.

***

## FAQs

<AccordionGroup>
  <Accordion title="Where can I find the Tags section in TelaviOneChatAI?">
    Go to **More → Tags** from the left-hand sidebar.
  </Accordion>

  <Accordion title="What are tags used for?">
    Tags help you label, organize, and filter chats within your **Inbox** for better visibility and task tracking.
  </Accordion>

  <Accordion title="Can I delete multiple tags at once?">
    Yes, use the checkboxes to select multiple tags and delete them in bulk using the **Select All** option.
  </Accordion>

  <Accordion title="Is there a limit to how many tags I can create?">
    There is no specified limit, but it is recommended to keep tags manageable for better usability.
  </Accordion>

  <Accordion title="Can I edit an existing tag name?">
    Yes, under the **Actions** column, click **Edit** next to the tag you want to update.
  </Accordion>

  <Accordion title="Will deleting a tag remove it from chats it was applied to?">
    Yes, once a tag is deleted, it will no longer be associated with any past conversations.
  </Accordion>
</AccordionGroup>

***

<Tip>
  If you still have questions, write to us at [mailto:support@telavi.com.ph](mailto:mailto:support@telavi.com.ph). We will respond within 48 business hours.
</Tip>