> ## Documentation Index
> Fetch the complete documentation index at: https://help-onechatai.telavi.com.ph/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating and Managing Teams

> This page contains information about creating and managing teams in TelaviOneChatAI.

## What are Teams?

Teams allow you to group members inside TelaviOneChatAI for better conversation management, role control, and workload distribution. By creating teams, you can organize agents based on departments (like Sales, Support, or Marketing), assign chats efficiently, and maintain structured internal collaboration.

***

## Benefits of Teams

* Organize agents into structured departments.
* Improve chat assignment and workload distribution.
* Control access and permissions through role mapping.
* Monitor team-level performance efficiently.
* Enable smoother collaboration between members.

***

## Manage Teams

### Create a New Team

1. Go to **More** from the left sidebar.
2. Click on **"User & Teams"**.
3. Ensure you are on the **Team** tab.
4. Click **"Add Team"**.
5. Enter the **Team Name** (mandatory).
6. Add a **Short Description** (optional but recommended).
7. Click **"Add Team"** to save.

***

### Edit an Existing Team

1. Navigate to the **Team** list inside **User & Teams**.
2. Locate the team you want to modify.
3. Click the **Edit** icon under the **Actions** column.
4. Update the required fields and save changes.

***

### Delete a Team

1. Go to the **Team** tab.
2. Find the team in the list.
3. Click the **Delete** icon under the **Actions** column.
4. Confirm the deletion when prompted.

<Warning>
  Deleting a team may impact assigned members or workflows. Ensure members are reassigned before deletion.
</Warning>

***

## FAQs

<AccordionGroup>
  <Accordion title="Can I create multiple teams inside TelaviOneChatAI?">
    Yes, you can create multiple teams to organize agents based on departments, projects, or responsibilities.
  </Accordion>

  <Accordion title="Is the Short Description field mandatory?">
    No, only the Team Name is mandatory. However, adding a description helps identify the purpose of the team.
  </Accordion>

  <Accordion title="What happens if I delete a team with active members?">
    Deleting a team does not delete users, but it may affect assignments and workflows. It is recommended to reassign members before deletion.
  </Accordion>

  <Accordion title="Can one user belong to multiple teams?">
    Yes, depending on role permissions, a user can be assigned to multiple teams.
  </Accordion>

  <Accordion title="Does creating a team automatically assign chats to it?">
    No, teams need to be configured within routing or assignment settings for automated chat distribution.
  </Accordion>

  <Accordion title="Who can create or manage teams?">
    Only users with administrative or authorized role permissions can create, edit, or delete teams.
  </Accordion>
</AccordionGroup>

***

<Tip>
  If you still have questions, write to us at [mailto:support@telavi.com.ph](mailto:mailto:support@telavi.com.ph). We will respond within 48 business hours.
</Tip>