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  1. Navigate to Bots.
  2. Select the bot you want to configure.
  3. Go to the Bot Settings tab.
  4. Click on the Design tab. Here you can customize the position of your chatbot on both desktop and mobile.
  1. Navigate to Bot Settings and open the Alerts tab.
  2. Check if you have subscribed to desktop notifications.
  3. If yes, open your browser’s website settings by clicking the lock icon in the top left of your browser.
  4. Click to open the settings and locate the notifications option.
  5. Disable notifications — you will no longer receive them.
This action will not disable live chat request notifications.
Changing the Live Chat Button Text
  1. Navigate to Bot Settings → Chat Window under Website Chatbot Settings.
  2. Locate “Display Name for Transferring to Live/Agent Chat” and edit the field with your preferred text.
Changing the Waiting MessageYou can update the waiting message (e.g., “Usual reply time: 2 to 3 minutes”) from the same Chat Window settings section.
  1. Navigate to the bot you want to rename from the side menu.
  2. On the bot management page, locate the top section showing “Getting Started - [Current Bot Name]”.
  3. Click the edit icon next to the bot’s name.
  4. Enter the new name in the pop-up that appears.
  5. Save your changes — the chatbot will be updated with the new name.