Password

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Password

The Password section allows you to manage and update your account password securely from the My Account settings.

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Steps to Change Your Password

1. Log in to your TelaviOneChatAI account.
2. On the left-hand sidebar, scroll down and click “More” below the Help Center.
3. Click on “My Account”, which appears just above the Logout option.
4. Inside My Account, click on the “Password” tab.
5. Enter your current password, then your new password, then confirm the new password.
6. Click “Update” to save.

You will also find the option to Delete Your Account at the bottom of this page if you wish to permanently remove your profile.

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Multi-Factor Authentication (MFA)

Multi-Factor Authentication adds a second layer of security to your account. In addition to your password, you must provide a one-time verification code — either sent to your registered email or generated by an authenticator app.

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Benefits

• Prevents unauthorized access even if your password is leaked.
• Supports both email and authenticator app methods.
• Works seamlessly with Google and Facebook (OAuth) login flows.
• Includes recovery codes for emergency account access.

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How to Set Up MFA

1. Go to More → My Account from the left sidebar.
2. Navigate to the “Security” tab.
3. Locate the “Multi-Factor Authentication” dropdown and click to expand it.
4. Click “Setup” or “Select MFA Method” to begin.

Two authentication methods are available:

• Email
• Authenticator App

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Method A: Email Verification

1. In the “Choose Authentication Method” popup, select “Email” and click “Continue”.
2. A verification code will be sent to your registered email. Retrieve and enter it on screen.
3. Click “Verify” to activate email MFA.

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Method B: Authenticator App

1. In the “Choose Authentication Method” popup, select “Authenticator App” and click “Continue”.
2. Set up the app using one of two methods:
   • Scan the QR code shown on screen using your authenticator app.
   • Copy the secret key and manually enter it into your authenticator app.
3. Once the app shows a 6-digit code, enter it in the “Verification Code” field and click “Verify”.

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Saving Recovery Codes

After setup, a set of recovery codes will be displayed. Click “Download” to save them immediately.

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Logging In with MFA Enabled

1. Enter your email and password (or log in via Google/Facebook) as usual.
2. You will be prompted to verify your identity via your active MFA method.
3. Enter the verification code and click “Verify” to proceed.

Using a Recovery Code:

• On the verification screen, select the option to use a recovery code.
• Enter one of your saved recovery codes and click “Verify”.

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Best Practices

• Download and store recovery codes immediately after setup.
• Ensure your device’s clock is correctly synced if using an authenticator app.
• Set up MFA before sharing account access with team members.

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FAQs

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