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Once you reach your plan’s message limit, TelaviOneChatAI will continue working for a short buffer period. After that, you will be prompted to upgrade your plan. Until you upgrade, your bots will not be able to engage with customers or capture leads.
Get in touch with our customer success team who is handling your account and they will guide you through the process.
Yes, you can cancel your subscription at any time from Settings.
Your subscription will remain active until the end of the current billing cycle. Once cancelled, you will not be charged from the next billing cycle onwards.
If you upgrade during a billing cycle, the cost of your current plan will be deducted from the new plan price and you will only be charged the difference.
  1. Log in to your TelaviOneChatAI account.
  2. Navigate to Subscriptions in the side navigation panel.
  3. Go to the Invoices tab to view all your invoices. You can also send them to your email.
No, TelaviOneChatAI uses a secure payment gateway and does not store any payment details. Your privacy and security are our priority.
If your payment did not complete successfully but money was deducted, contact us at mailto:support@telavi.com.ph and your bank for further assistance. Typically, your bank will refund the deducted amount within three working days.
You can pay via Stripe or Razorpay — both are secure, encrypted payment gateways.