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You cannot change your email address directly from the TelaviOneChatAI app once your account is created. To request an email address change, contact us at mailto:support@telavi.com.ph.
  1. Log in to your TelaviOneChatAI account.
  2. Navigate to My Account and click on Password settings.
  3. Click the Delete Account button to permanently delete your account.
Yes. Your notifications dashboard will receive a notification whenever a live chat request comes through. These notifications are visible to you and any agents you have added to your account.
A team in TelaviOneChatAI consists of people in your organization who handle live chat requests. You can give team members separate login credentials created within the Team module.To add a team member:
  1. Navigate to the Team tab.
  2. Click Add Team Member.
  3. Fill in the name, email, and password for the new member.
  4. Optionally, add their photograph and WhatsApp number.
A new team member can log in using the credentials assigned to them by the account owner. The main account owner has full access to these credentials and can update them at any time.To add a new team member:
  1. Navigate to the Team tab.
  2. Click Add Team Member.
  3. Fill in the name, email, and password. Optionally add a photograph and WhatsApp number.
  4. The new member can then log in to TelaviOneChatAI using their assigned email and password.